Endnotes
- 1.Marco Iansiti and Karim Lakhani, “What the Companies on the Right Side of the Digital Business Divide Have in Common”, Harvard Business Review, January 31, 2017, https://hbr.org/2017/01/what-the-companies-on-the-right-side-of-the-digital-business-divide-have-in-common
- 2.Sully Barrett, “$7 trillion to be invested in making work more digital by 2023: ServiceNow CEO”, CNBC, April 30 2020, https://cnb.cx/3tQ98Kg
- 3.Texeira, Thales, Unlocking the Customer Value Chain (New York: Currency, 2019)
- 4.Klaus Schwab, The Fourth Industrial Revolution (New York: Currency, 2016)
- 5.Peter H. Diamandis and Steven Kotler, The Future is Faster Than You Think (New York: Simon & Schuster, 2020)
- 6.Dave Gray and Thomas Vander Wal, The Connected Company (Sebastopol: O’Reilly Media, 2014)
- 7.Ron Westrum, A Typology of Organisational Cultures (Quality and Safety in Health Care 13, no. suppl 2, 2004)
- 8.Daniel Lyons, “We Start with the Customer and We Work Backward.” Slate, Dec 24, 2009, https://slate.com/news-and-politics/2009/12/jeff-bezos-on-amazon-s-success.html
- 9.Nicole Forsgren, Jez Humble, Gene Kim, Accelerate: Building and Scaling High Performing Technology Organizations (Portland: IT Revolution Press, 2018)
- 10.Gene Kim, The Unicorn Project (Portland: IT Revolution Press, 2019)
- 11.Guo Xiao, Gary O’Brien, Mike Mason, Digital Transformation Game Plan (Sebastopol, California: O’Reilly Media, 2019)
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