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The Better Way: Transformation principles for the
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The Better Way: Transformation principles for the real world
Preface
Preface
Part I - The Big Picture
Introduction
Radical change
Rapid acceleration
Profound complexity
Part I Summary
Part II - The better way
Introduction
Principle one: Focus on customer value and adaptability
Principle two: Technology excellence is the strategy
Principle three: Choose product teams over project teams
Principle four: Divide and conquer
Principle five: Integrate governance, risk and compliance experts with product teams early and often
Principle six: Measure what matters
Part II Summary
Part III - Micro-transformation
Introduction
Step one: Design effective cross-functional teams
Step two: Create immersive working environments
Step three: Implement the Starter Kata
Step four: Thin-slice the work
Part III Summary
Conclusion
Glossary
Endnotes
Endnotes
License
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Endnotes
1.
Marco Iansiti and Karim Lakhani, “What the Companies on the Right Side of the Digital Business Divide Have in Common”, Harvard Business Review, January 31, 2017,
https://hbr.org/2017/01/what-the-companies-on-the-right-side-of-the-digital-business-divide-have-in-common
2.
Sully Barrett, “$7 trillion to be invested in making work more digital by 2023: ServiceNow CEO”, CNBC, April 30 2020,
https://cnb.cx/3tQ98Kg
3.
Texeira, Thales, Unlocking the Customer Value Chain (New York: Currency, 2019)
4.
Klaus Schwab, The Fourth Industrial Revolution (New York: Currency, 2016)
5.
Peter H. Diamandis and Steven Kotler, The Future is Faster Than You Think (New York: Simon & Schuster, 2020)
6.
Dave Gray and Thomas Vander Wal, The Connected Company (Sebastopol: O’Reilly Media, 2014)
7.
Ron Westrum, A Typology of Organisational Cultures (Quality and Safety in Health Care 13, no. suppl 2, 2004)
8.
Daniel Lyons, “We Start with the Customer and We Work Backward.” Slate, Dec 24, 2009,
https://slate.com/news-and-politics/2009/12/jeff-bezos-on-amazon-s-success.html
9.
Nicole Forsgren, Jez Humble, Gene Kim, Accelerate: Building and Scaling High Performing Technology Organizations (Portland: IT Revolution Press, 2018)
10.
Gene Kim, The Unicorn Project (Portland: IT Revolution Press, 2019)
11.
Guo Xiao, Gary O’Brien, Mike Mason, Digital Transformation Game Plan (Sebastopol, California: O’Reilly Media, 2019)
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