> For the complete documentation index, see [llms.txt](https://tbw.rangle.io/the-better-way/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tbw.rangle.io/the-better-way/02-the-better-way/principle-one-focus-on-customer-value-and-adaptability/common-failure-modes.md).

# Common failure modes

* Adopting CVA in principle while leaving the legacy operating model in place
* Creating slices that are too broad in scope
* Creating slices that fail to engage your full organizational ecosystem
* Using deterministic measures of success to gauge performance
* Targeting outputs over outcomes

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***Pragmatic Insight:***

*CVA is ultimately about product creation as your primary business capability. Budget and schedule are legacy governance modes that destroy this capability. Using these measures, your teams will either: a) Re-implement your last system with vague promises of achieving the higher-order customer experience goals “next year”, or they will b) aggressively copy the best-in-class work of the last three years. In both cases, you don’t have a customer experience model that works in complex environments (see* [*Part I*](/the-better-way/01-the-big-picture/part-one-introduction.md)*), or that creates customer-obsessed teams that instead produce the work that others will copy in the future.*
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